In-Person Service Advocate – Public Service Impact

Government of British Columbia; Masset; On-site; CAD 45,000 - 60,000; Full time

Job summary

A governmental body in Canada is seeking a Customer Service Representative to join their In‑Person Services Team. The ideal candidate will provide inclusive support to the community through various channels, handle administrative tasks, and ensure service excellence in a dynamic environment. Benefits include potential isolation allowance and the opportunity to work in diverse locations across British Columbia. A cover letter is required for application.

Benefits

Isolation allowance for applicable locations

Qualifications

• Minimum 1 year of experience providing inclusive customer service to a diverse customer base.
• Experience in a high-volume, fast-paced environment.
• Proficient in using digital applications and databases.

Responsibilities

• Assist customers in-person, by phone, and through digital channels.
• Handle data entry, application reviews, and payment processing.
• Deliver service following government guidelines and principles of inclusivity.

Skills

Inclusive customer service

Conflict resolution

Data entry

Financial transactions handling

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

A governmental body in Canada is seeking a Customer Service Representative to join their In‑Person Services Team. The ideal candidate will provide inclusive support to the community through various channels, handle administrative tasks, and ensure service excellence in a dynamic environment. Benefits include potential isolation allowance and the opportunity to work in diverse locations across British Columbia. A cover letter is required for application.