In-Person Service Advocate – Public Service Impact

Government of British Columbia; Maple Ridge; On-site; CAD 45,000 - 55,000; Full time

Job summary

A government agency in British Columbia is seeking a Customer Service Representative to provide inclusive service in person, by phone, and online. You will assist with data entry, application reviews, and payment processing, directly impacting the lives of the community. Applicants should have Grade 12 education, customer service experience, and familiarity with digital tools. This position offers full-time, onsite work in various locations, including Maple Ridge.

Benefits

Isolation allowance for applicable locations

Commitment to reasonable accommodations

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service in a high-volume environment.
• Experience maintaining administrative files and record keeping.

Responsibilities

• Assist people in person, by phone, and through digital channels.
• Handle tasks like data entry and reviewing applications.
• Process payments while following government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Using digital applications/databases

Word processing

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A government agency in British Columbia is seeking a Customer Service Representative to provide inclusive service in person, by phone, and online. You will assist with data entry, application reviews, and payment processing, directly impacting the lives of the community. Applicants should have Grade 12 education, customer service experience, and familiarity with digital tools. This position offers full-time, onsite work in various locations, including Maple Ridge.