In-Person Service Advocate – Public Service Impact

Government of British Columbia; Mackenzie; On-site; CAD 45,000 - 60,000; Full time

Job summary

A public service organization in British Columbia is seeking a Customer Service Representative to join its In-Person Services Team. This role involves assisting the community through various channels and requires a commitment to inclusive and high-quality service. Candidates should have grade 12 education, experience in customer service, and proficiency in digital applications. The position has a full-time, on-site requirement.

Benefits

Isolation allowance for applicable locations

Diverse workplace commitment

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience in a high-volume, fast-paced environment.
• Experience using digital applications/databases for information.

Responsibilities

• Help people in-person, by phone, and through digital channels.
• Handle data entry, review applications, and process payments.
• Deliver inclusive service that makes a difference for the community.

Skills

Inclusive customer service

Conflict resolution

Data entry experience

Ability to handle financial transactions

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

A public service organization in British Columbia is seeking a Customer Service Representative to join its In-Person Services Team. This role involves assisting the community through various channels and requires a commitment to inclusive and high-quality service. Candidates should have grade 12 education, experience in customer service, and proficiency in digital applications. The position has a full-time, on-site requirement.