In-Person Service Advocate – Public Service Impact

Government of British Columbia; Lillooet; On-site; CAD 30,000 - 60,000; Full time

Job summary

A provincial government agency in British Columbia seeks a Customer Service Representative to deliver inclusive service in-person, by phone, and online. The role impacts the community by providing essential services. Applicants should have a Grade 12 diploma and experience in customer service. The position requires working on-site in various locations, including Lillooet. A cover letter and resume are required for application.

Benefits

Isolation allowance for applicable locations

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high-volume, fast-paced environment.
• Experience using digital applications/databases to search for and record information.
• Experience in data entry and using computer applications.

Responsibilities

• Help people in-person, by phone, and through digital channels.
• Handle data entry, review applications, process payments.
• Deliver kind, helpful, and inclusive service.

Skills

Inclusive customer service

Conflict resolution

Financial transaction handling

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A provincial government agency in British Columbia seeks a Customer Service Representative to deliver inclusive service in-person, by phone, and online. The role impacts the community by providing essential services. Applicants should have a Grade 12 diploma and experience in customer service. The position requires working on-site in various locations, including Lillooet. A cover letter and resume are required for application.