In-Person Service Advocate – Public Service Impact

Government of British Columbia; Kitimat; On-site; CAD 45,000 - 55,000; Full time

Job summary

A regional government authority in Canada is seeking a Customer Service Representative to provide in-person and digital support to the community. This role is essential in delivering inclusive and impactful services while working in a diverse team. Candidates should have Grade 12 education and experience in high-volume customer service. Opportunities are available in various locations, including Kitimat. A strong commitment to customer service is essential.

Benefits

Isolation allowance in applicable locations

Diverse workplace environment

Qualifications

• Experience delivering customer service in high-volume environments.
• Experience using digital applications/databases.
• Experience with regulatory public service sector environments.

Responsibilities

• Help customers in-person, by phone, and through digital channels.
• Process applications and payments in accordance with guidelines.
• Provide compassionate service to diverse clientele.

Skills

Inclusive customer service experience

Conflict resolution

Financial transaction handling

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A regional government authority in Canada is seeking a Customer Service Representative to provide in-person and digital support to the community. This role is essential in delivering inclusive and impactful services while working in a diverse team. Candidates should have Grade 12 education and experience in high-volume customer service. Opportunities are available in various locations, including Kitimat. A strong commitment to customer service is essential.