In-Person Service Advocate – Public Service Impact

Government of British Columbia; Kaslo; On-site; CAD 30,000 - 60,000; Full time

Job summary

A public service organization in British Columbia is seeking a Customer Service Representative to join their In-Person Services Team. This role involves providing inclusive and compassionate service to the community, managing tasks such as data entry and payment processing. Ideal candidates should possess excellent customer service skills and a Grade 12 education. This position is full-time with on-site requirements across various locations in British Columbia.

Benefits

Isolation allowance for applicable locations

Commitment to diversity and inclusion

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience using digital applications/databases to search for and record information.
• Experience delivering service excellence through various interaction methods.

Responsibilities

• Help people in-person, by phone, and through digital channels.
• Handle data entry, application review, and payment processing.
• Provide supportive service that follows government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Experience in high-volume environments

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A public service organization in British Columbia is seeking a Customer Service Representative to join their In-Person Services Team. This role involves providing inclusive and compassionate service to the community, managing tasks such as data entry and payment processing. Ideal candidates should possess excellent customer service skills and a Grade 12 education. This position is full-time with on-site requirements across various locations in British Columbia.