In-Person Service Advocate – Public Service Impact

Government of British Columbia; Invermere; On-site; CAD 50,000 - 65,000; Full time

Job summary

A public sector organization is seeking a Customer Service Representative in Invermere, British Columbia. This role involves providing inclusive service in-person and digitally, with responsibilities including data entry and payment processing. Ideal candidates will have a strong background in customer service and experience in fast-paced environments. A cover letter and resume are required for application.

Benefits

Isolation allowance for applicable locations

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high-volume environment.
• Experience using digital applications/database for information recording.

Responsibilities

• Help clients in-person, by phone, and online.
• Process payments and review applications.
• Deliver exceptional service in alignment with government guidelines.

Skills

Inclusive customer service experience

Conflict resolution

Data entry

Education

Grade 12 graduation or equivalent

Tools

MS Word

Excel

Outlook

Job description

A public sector organization is seeking a Customer Service Representative in Invermere, British Columbia. This role involves providing inclusive service in-person and digitally, with responsibilities including data entry and payment processing. Ideal candidates will have a strong background in customer service and experience in fast-paced environments. A cover letter and resume are required for application.