In-Person Service Advocate – Public Service Impact

Government of British Columbia; Houston; On-site; CAD 45,000 - 60,000; Full time

Job summary

A provincial government agency in British Columbia is seeking a Customer Service Representative to provide exceptional service through various channels, including in-person interactions. Candidates should have at least a Grade 12 education and experience in customer service, particularly in high-volume environments. This full-time position requires strong digital skills and a commitment to inclusivity.

Benefits

Isolation allowance for applicable locations

Diversity-focused workplace

Qualifications

• Must provide inclusive customer service to diverse clientele.
• Experience in high-volume, rapidly changing environments required.
• Proficient in digital applications/databases for information management.

Responsibilities

• Assist customers in-person, by phone, and digitally.
• Handle data entry, application reviews, and payment processing.
• Deliver service that positively impacts the community.

Skills

Inclusive customer service

Conflict resolution

Data entry

Experience in fast-paced environments

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A provincial government agency in British Columbia is seeking a Customer Service Representative to provide exceptional service through various channels, including in-person interactions. Candidates should have at least a Grade 12 education and experience in customer service, particularly in high-volume environments. This full-time position requires strong digital skills and a commitment to inclusivity.