In-Person Service Advocate – Public Service Impact

Government of British Columbia; Houston; On-site; CAD 40,000 - 55,000; Full time

Job summary

A provincial government agency in British Columbia seeks a Customer Service Representative to join its In-Person Services Team. You will provide inclusive service to the community through various channels, including in-person interactions. Ideal candidates will have a Grade 12 education and experience in customer service within a busy environment. The position offers a chance to make a difference in the lives of British Columbians while working in a supportive team atmosphere.

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high-volume, fast-paced environment.
• Experience using digital applications/databases to search for information.

Responsibilities

• Help customers in-person, by phone, and through digital channels.
• Data entry, reviewing applications, and processing payments.
• Deliver kind, helpful, and inclusive service.

Skills

Inclusive customer service

Conflict resolution

Data entry

Using digital applications

Handling financial transactions

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Outlook

Excel

Job description

A provincial government agency in British Columbia seeks a Customer Service Representative to join its In-Person Services Team. You will provide inclusive service to the community through various channels, including in-person interactions. Ideal candidates will have a Grade 12 education and experience in customer service within a busy environment. The position offers a chance to make a difference in the lives of British Columbians while working in a supportive team atmosphere.