In-Person Service Advocate – Public Service Impact

Government of British Columbia; Grand Forks; On-site; CAD 30,000 - 60,000; Full time

Job summary

A public service organization in British Columbia seeks a Customer Service Representative to assist in-person and digitally with various tasks, ensuring inclusive service that meets government guidelines. Candidates should have Grade 12 or equivalent qualifications and experience in delivering excellent customer service. Full-time, on-site positions are available in various locations including Grand Forks. A cover letter and resume are required for application.

Benefits

Additional isolation allowance

Qualifications

• Grade 12 graduation or equivalent is required.
• Experience providing inclusive customer service to diverse clientele is necessary.
• Experience delivering service excellence in high-volume environments is critical.

Responsibilities

• Help people in-person, by phone, and digitally.
• Handle data entry, reviewing applications, processing payments.
• Provide solutions following government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Communication

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A public service organization in British Columbia seeks a Customer Service Representative to assist in-person and digitally with various tasks, ensuring inclusive service that meets government guidelines. Candidates should have Grade 12 or equivalent qualifications and experience in delivering excellent customer service. Full-time, on-site positions are available in various locations including Grand Forks. A cover letter and resume are required for application.