In-Person Service Advocate – Public Service Impact

Government of British Columbia; Grand Forks; On-site; CAD 45,000 - 55,000; Full time

Job summary

A public service organization in Grand Forks is seeking a Customer Service Representative to join their In-Person Services Team. The role involves assisting customers through various channels and ensuring high-quality service delivery that supports community welfare. Applicants must have at least a Grade 12 education and experience in inclusive customer service. Application deadline is November 20, 2025, with full-time, on-site requirements.

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a fast-paced environment.
• Experience processing payments and handling financial transactions.

Responsibilities

• Assist customers in-person, by phone, and digitally.
• Handle tasks like data entry and application processing.
• Deliver kind, inclusive service that impacts the community.

Skills

Inclusive customer service

Conflict resolution

Data entry

Use of digital applications

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A public service organization in Grand Forks is seeking a Customer Service Representative to join their In-Person Services Team. The role involves assisting customers through various channels and ensuring high-quality service delivery that supports community welfare. Applicants must have at least a Grade 12 education and experience in inclusive customer service. Application deadline is November 20, 2025, with full-time, on-site requirements.