In-Person Service Advocate – Public Service Impact

Government of British Columbia; Golden; On-site; CAD 45,000 - 55,000; Full time

Job summary

A provincial government service in Golden is seeking a Customer Service Representative to provide exceptional service to the community. The candidate must have a Grade 12 education and experience in inclusive customer service. Responsibilities include assisting clients through multiple channels and processing applications and payments while ensuring compliance with government guidelines. This full-time, on-site role offers an opportunity to make a difference in the lives of citizens.

Benefits

Additional isolation allowance

Qualifications

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma).
• Experience providing inclusive customer service to a diverse clientele.
• Experience using digital applications/databases to search for information.

Responsibilities

• Help people in‑person, by phone, and through digital channels.
• Process payments and applications while ensuring compliance with government guidelines.
• Deliver inclusive service that impacts the lives of British Columbians.

Skills

Inclusive customer service experience

High-volume service excellence

Conflict resolution

Digital applications proficiency

Data entry skills

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

A provincial government service in Golden is seeking a Customer Service Representative to provide exceptional service to the community. The candidate must have a Grade 12 education and experience in inclusive customer service. Responsibilities include assisting clients through multiple channels and processing applications and payments while ensuring compliance with government guidelines. This full-time, on-site role offers an opportunity to make a difference in the lives of citizens.