In-Person Service Advocate – Public Service Impact

Government of British Columbia; Golden; On-site; CAD 45,000 - 60,000; Full time

Job summary

A provincial government agency is seeking a Customer Service Representative to provide inclusive service to diverse clients in Columbia-Shuswap Regional District. You’ll assist via in-person, phone, and digital channels, managing tasks like data entry, payments, and application reviews. Ideal candidates will have Grade 12 or equivalent, with preferred experience in high-volume service settings. This role is key to delivering compassionate service to British Columbians. Full-time, on-site position.

Benefits

Isolation allowance for applicable locations

Qualifications

• Grade 12 graduation or equivalent qualification.
• Experience providing inclusive customer service to diverse clientele.
• Experience in a high-volume service environment.
• Experience using digital applications/databases.
• Experience in word processing and data entry.

Responsibilities

• Assist people in-person, by phone, and online.
• Handle data entry and review applications.
• Process payments and follow government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Financial transactions handling

Using digital applications

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

A provincial government agency is seeking a Customer Service Representative to provide inclusive service to diverse clients in Columbia-Shuswap Regional District. You’ll assist via in-person, phone, and digital channels, managing tasks like data entry, payments, and application reviews. Ideal candidates will have Grade 12 or equivalent, with preferred experience in high-volume service settings. This role is key to delivering compassionate service to British Columbians. Full-time, on-site position.