In-Person Service Advocate – Public Service Impact

Government of British Columbia; Fernie; On-site; CAD 50,000 - 75,000; Full time

Job summary

A public service organization in Fernie is looking for a Customer Service Representative to join their In-Person Services Team. This role involves assisting clients through various channels and providing inclusive, impactful service. Candidates should have a Grade 12 education and experience in customer service, data entry, and fast-paced environments. This position is full-time and on-site, contributing significantly to the community's needs.

Benefits

Additional isolation allowance

Diversity initiatives in hiring

Qualifications

• Grade 12 graduation or equivalent required.
• Experience providing inclusive customer service is essential.
• Experience in high-volume, fast-paced environments is needed.

Responsibilities

• Assist clients in-person, by phone, and through digital channels.
• Handle data entry, application reviews, and payment processing.
• Provide exceptional and inclusive service to the community.

Skills

Inclusive customer service

Conflict resolution

Data entry

Word processing

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Outlook

MS Excel

Job description

A public service organization in Fernie is looking for a Customer Service Representative to join their In-Person Services Team. This role involves assisting clients through various channels and providing inclusive, impactful service. Candidates should have a Grade 12 education and experience in customer service, data entry, and fast-paced environments. This position is full-time and on-site, contributing significantly to the community's needs.