In-Person Service Advocate – Public Service Impact

Government of British Columbia; Duncan; On-site; CAD 45,000 - 60,000; Full time

Job summary

A provincial government office in British Columbia seeks a Customer Service Representative to provide exceptional support through in-person, phone, and digital channels. The ideal candidate has a Grade 12 education and experience in inclusive customer service. This full-time, on-site role involves data entry, application reviewing, and payment processing, with a commitment to delivering ‘Service with Heart’. Candidates are encouraged to apply from diverse backgrounds.

Benefits

Isolation allowance

Qualifications

• Grade 12 graduation or equivalent required.
• Experience providing inclusive customer service to diverse clientele.
• Experience delivering service in high-volume environments.

Responsibilities

• Assist customers in-person, by phone, and digitally.
• Handle data entry, reviewing applications, and processing payments.
• Deliver service aligned with government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

A provincial government office in British Columbia seeks a Customer Service Representative to provide exceptional support through in-person, phone, and digital channels. The ideal candidate has a Grade 12 education and experience in inclusive customer service. This full-time, on-site role involves data entry, application reviewing, and payment processing, with a commitment to delivering ‘Service with Heart’. Candidates are encouraged to apply from diverse backgrounds.