In-Person Service Advocate – Public Service Impact

Government of British Columbia; Daajing Giids; On-site; CAD 45,000 - 55,000; Full time

Job summary

A public sector organization in British Columbia is seeking a Customer Service Representative to provide inclusive service in a dynamic team environment. Responsibilities include assisting customers through various channels, handling payments, and ensuring compliance with government guidelines. The ideal candidate has a Grade 12 education and experience in customer service, particularly in high-volume settings. This full-time role requires on-site presence, with opportunities across several communities in BC.

Benefits

Isolation allowance for applicable locations

Access to Indigenous Applicant Advisory Service

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in fast-paced environments.
• Experience using digital applications/databases.

Responsibilities

• Help customers in person, by phone, and online.
• Process payments and handle data entry tasks.
• Provide solutions following government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Using MS Office (Word, Excel, Outlook)

Education

Grade 12 graduation or equivalent

Job description

A public sector organization in British Columbia is seeking a Customer Service Representative to provide inclusive service in a dynamic team environment. Responsibilities include assisting customers through various channels, handling payments, and ensuring compliance with government guidelines. The ideal candidate has a Grade 12 education and experience in customer service, particularly in high-volume settings. This full-time role requires on-site presence, with opportunities across several communities in BC.