In-Person Service Advocate – Public Service Impact

Government of British Columbia; Daajing Giids; On-site; CAD 45,000 - 55,000; Full time

Job summary

A provincial government agency in British Columbia is seeking a Customer Service Representative to join its In-Person Services Team. The role involves assisting the community through various service channels while ensuring inclusivity. Candidates should have a Grade 12 education and experience in customer service within high-volume settings, along with proficiency in digital applications. This full-time position is located in Daajing Giids with a commitment to delivering exceptional service.

Benefits

Isolation allowance for certain locations

Qualifications

• Experience providing inclusive customer service to diverse clientele.
• Experience in a fast-paced environment with high service delivery standards.
• Experience handling financial transactions.

Responsibilities

• Assist customers in-person, by phone, and through digital channels.
• Handle data entry, applications processing, and payment processing.
• Deliver services that follow government guidelines.

Skills

Customer Service

Conflict Resolution

Digital Literacy

Education

Grade 12 graduation or equivalent

Tools

MS Word

Excel

Outlook

Job description

A provincial government agency in British Columbia is seeking a Customer Service Representative to join its In-Person Services Team. The role involves assisting the community through various service channels while ensuring inclusivity. Candidates should have a Grade 12 education and experience in customer service within high-volume settings, along with proficiency in digital applications. This full-time position is located in Daajing Giids with a commitment to delivering exceptional service.