In-Person Service Advocate – Public Service Impact

Government of British Columbia; British Columbia; On-site; CAD 45,000 - 60,000; Full time

Job summary

A provincial government agency in British Columbia is seeking a Customer Service Representative to provide inclusive service to the community both in-person and digitally. Candidates must have a Grade 12 graduation or equivalent and experience delivering customer service in fast-paced environments. This full-time position requires excellent communication skills and the ability to handle financial transactions. The role impacts the lives of British Columbians through dedicated service with heart.

Benefits

Additional isolation allowance

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high-volume environment.
• Experience using digital applications/databases to search for information.

Responsibilities

• Assist customers in-person, by phone, and via digital channels.
• Handle data entry, application reviews, and payment processing.
• Provide solutions that follow government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Using MS Word

Using Outlook

Using Excel

Education

Grade 12 graduation or equivalent

Job description

A provincial government agency in British Columbia is seeking a Customer Service Representative to provide inclusive service to the community both in-person and digitally. Candidates must have a Grade 12 graduation or equivalent and experience delivering customer service in fast-paced environments. This full-time position requires excellent communication skills and the ability to handle financial transactions. The role impacts the lives of British Columbians through dedicated service with heart.