In-Person Service Advocate – Public Service Impact

Government of British Columbia; Ashcroft; On-site; CAD 45,000 - 55,000; Full time

Job summary

A provincial government agency in British Columbia is seeking a Customer Service Representative to join their In-Person Services Team. This role involves providing exceptional customer service across various channels while managing data entry and payment processing. The ideal candidate will have at least a Grade 12 education and experience in inclusive service scenarios. Join a dynamic, diverse team committed to delivering meaningful service that benefits the community.

Benefits

Isolation allowance for applicable locations

Diverse workplace initiatives

Qualifications

• Grade 12 graduation or equivalent required.
• Experience providing inclusive customer service to a diverse clientele.
• Ability to handle financial transactions from the public.

Responsibilities

• Assist individuals in-person, by phone, and digitally.
• Process payments and applications following government guidelines.
• Deliver kind, helpful, and inclusive service.

Skills

Customer service experience

Data entry

Conflict resolution

Digital applications/database use

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A provincial government agency in British Columbia is seeking a Customer Service Representative to join their In-Person Services Team. This role involves providing exceptional customer service across various channels while managing data entry and payment processing. The ideal candidate will have at least a Grade 12 education and experience in inclusive service scenarios. Join a dynamic, diverse team committed to delivering meaningful service that benefits the community.