In-Person Service Advocate – Public Service Impact

Government of British Columbia; 100 Mile House; On-site; CAD 40,000 - 55,000; Full time

Job summary

A public service organization in British Columbia is seeking a Customer Service Representative to provide exceptional service in-person, by phone, and online. Candidates should have Grade 12 or equivalent, and experience in inclusive customer service in a dynamic environment. This role involves data entry and processing payments, with a commitment to delivering 'Service with Heart'. Opportunities are available in various locations including 100 Mile House.

Benefits

Isolation allowance

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high‑volume environment.
• Experience using digital applications/databases for information management.

Responsibilities

• Assist customers in-person, by phone, and through digital channels.
• Perform data entry and process payments according to guidelines.
• Deliver inclusive service that positively impacts the community.

Skills

Inclusive customer service

Conflict resolution

Data entry

Communication

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A public service organization in British Columbia is seeking a Customer Service Representative to provide exceptional service in-person, by phone, and online. Candidates should have Grade 12 or equivalent, and experience in inclusive customer service in a dynamic environment. This role involves data entry and processing payments, with a commitment to delivering 'Service with Heart'. Opportunities are available in various locations including 100 Mile House.