In Home Warranty Technician

Richcraft Homes; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent real estate corporation in Ottawa is seeking a dedicated IHWT to uphold customer care standards. This role includes coordinating service calls, managing vendor attendance, and addressing homeowner concerns. Ideal candidates will have at least 3 years in residential construction and possess their own tools. We foster professional growth and offer comprehensive benefits including a generous health plan and retirement planning.

Benefits

Generous health and dental plan

Group retirement planning with company match

Long-term employment

Opportunities for growth

Qualifications

• 3 years of experience in residential construction.
• Possess own tools.
• Experience with Tarion Warranty program.
• Excellent organizational skills and attention to detail.
• Good interpersonal skills.

Responsibilities

• Ensure best possible Customer Service practices.
• Coordinate service calls with vendors.
• Communicate updates on service files.
• Address homeowner concerns.
• Conduct visual inspections of warranty issues.

Skills

Residential construction experience

Organizational skills

Time management

Communication skills

Ability to work independently

Tools

Personal tools

Job description

Who We Are:

Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40 year history in home and high rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management. Richcrafts purpose is to provide a distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose‑inspired, detail oriented and driven. Why Richcraft? Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients. Richcraft is passionate about professional growth, development and long‑term career excellence of its employees.

• Generous Health and Dental Plan
• Employee Wellness Spending Account
• Group Retirement Planning with Company Match
• Employee Wellness Program
• Referral Program
• Loyalty Program
• Employee Assistance Program
• Long‑Term Employment
• Opportunities for Growth

The Role:

It is the responsibility of the IHWT to preserve the Richcraft Customer Care standard by performing daily job duties and responsibilities to ensure the best possible Customer Service practices.

In This Role, You Will:

• Reaching out to vendors to ensure attendance on scheduled service dates.
• Coordination of service calls with vendors on scheduled service dates.
• Communication with the CSS and CSR providing updates on the service files daily and maintain records.
• Follow up reports documenting incomplete work and incidentals.
• Ensuring completed service orders are signed as completed (Richcraft service and vendors).
• Ensuring proper tools and materials are brought for the completion of scheduled service calls.
• Addressing pre‑occupancy & post possession homeowner concerns.
• Conducting visual inspections of warranty issues.
• Performing hands‑on repairs.
• Scheduling additional services with sub‑trades.
• All other duties as required.

What You Bring:

• 3 years of experience in residential construction.
• Possess your own tools.
• Experience with Tarion Warranty program.
• Excellent organizational skills, time management, and attention to detail.
• Ability to work independently and unsupervised.
• Good interpersonal skills required, including being a team player.
• Excellent written & verbal communication skills.
• A valid driver’s license and vehicle is required.

What we Offer:

We are committed to the professional growth, development, and long‑term career excellence of our employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

• Generous health and dental plan
• Group retirement planning with company match
• Long‑term employment
• Opportunities for growth

How to Apply:

We invite enthusiastic and qualified applicants to submit their resumes. We sincerely thank all applicants for their interest, however, please note that only those selected for an interview will be contacted.

Richcraft Homes is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this with you to meet your needs.