Implementation Specialist-MarianaTek (REMOTE)

Xplor; Toronto; Remote; CAD 98,000 - 113,000; Full time

Job summary

A leading SaaS provider in Toronto is seeking an experienced Implementation Specialist to manage client onboarding processes and ensure successful launches on the platform. The role requires strong organizational skills, analytical thinking, and effective communication with clients and internal teams. Ideal candidates have 3+ years of experience in software implementation and customer service. This position offers the flexibility to work remotely.

Benefits

Gender neutral paid parental leave

#GiveBackDays for community service

Mental health support access

Flexible working arrangements

Qualifications

• 3 years of experience in software implementation or customer service.
• Extremely well organized and detail oriented.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Manage onboarding processes from start to finish.
• Spearhead all client communications.
• Translate client needs into actionable solutions.

Skills

Software implementation experience

Customer service

Communication skills

Analytical skills

Organizational skills

Education

BA or BS preferred

Tools

Excel

WordPress

HTML

CSS

JavaScript

Job description

About the opportunity

Join our Fitness & Wellbeing vertical as an Implementation Specialist to make a real impact every day. Every conversation, code line, and interface design is another opportunity to enrich our customers’ experiences.

Reporting into the Onboarding Manager, you’ll help us launch new clients onto our platform and give every client a seamless experience. This role will lead client contact during the onboarding process and ensure a successful launch onto the Mariana Tek platform.

Location

You can work fully remote in this position provided you have eligible working rights in the United States and you are in a time zone with enough overlap to collaborate with your team.

Responsibilities

• Manage onboarding processes from start to finish.
• Spearhead all client communications.
• Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.
• Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform.
• Configure platform settings based on client specifications with high levels of accuracy.
• Create mobile applications for clients by working and communicating with our Engineering team.
• Assist with onboarding process improvements.
• Conduct quality assurance testing of client websites and Mariana Platform configurations.
• Analyze data using Excel to facilitate testing and validate success.

Compensation

Base salary range: $70,000 to $80,000. May be considered for a discretionary annual bonus.

Base salary range: $75,000 to $85,000. May be considered for a discretionary annual bonus.

Qualifications

What would make me a good candidate

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity, and thrive working in an ever‑evolving and complex environment. We are inspired by big‑picture thinkers and doers who can be both tactical and strategic, aim high, and put people first in everything they do.

Required qualifications for this role

• 3 years of experience in software implementation or customer service.
• Extremely well organized and detail oriented. You have the ability to wrangle prioritize and execute against a large task list.
• Onboarding involves working with a lot of data and processes. You thrive when creating order out of chaos.
• Managing multiple projects simultaneously doesn’t scare you.
• Flexible – Some clients work early, others work late. We do what we need to do to ensure a successful launch with limited downtime.
• An excellent communicator (in person, on the phone and via Slack). You can communicate effectively with a variety of stakeholders including our clients, their developers, our partners and everyone inside of Mariana Tek.
• Highly analytical – You use data to make informed decisions. You love a good spreadsheet.

Desired Qualifications

• BA or BS preferred.
• Experience working in a startup or SaaS company preferred.
• Experience with WordPress, Squarespace, HTML, CSS and/or JS preferred.
• Experience completing Excel analysis strongly preferred.

Values and Life at Xplor

Our four core values guide us from how we hire and recognize our team members to how we interact with our customers day to day:

• Make life simple.
• Build for people.
• Move with purpose.
• Create lasting communities.

As an Xplorer you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Perks and Benefits

• Gender neutral paid parental leave benefit programs.
• #GiveBackDays – Commitment to social impact: 3 extra days off to volunteer and give back to your local community.
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council Global Mentorship Program.
• Access to free mental health support.
• Flexible working arrangements.

Ready to apply

To start your application please submit your resume and we will be in touch as soon as we can. Please include the word moonshot at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process.

More about us

We are the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed. We offer software solutions in fast‑growing everyday life verticals: Education, Fitness & Wellbeing, Field Services, Personal Services, and a global cloud‑based payment processing platform. With operations in North America, Australasia, Asia, Europe, and the UK we serve over 106,000 customers that processed over $38 billion in payments across 20 markets in 2024.

Legal and EEO Statement

To be considered for employment you must be legally authorized to work in the location (country) you’re applying for. Xplor does not sponsor visas either at the time of hire or at any later time.

Xplor is proud to be an Equal Employment Opportunity employer. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

Remote Work

Yes

Employment Type

Full‑time

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