Implementation Consultant, Professional Services

Stripe; Toronto; On-site; CAD 217,000 - 326,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe, a financial infrastructure platform, is seeking an Implementation Consultant to own the full onboarding cycle for mid-market and enterprise customers from contract signing through launch.

You will design and manage integration architecture and change management timelines, partner with Sales, Product, and Engineering teams to optimize the customer journey, and help scale our implementation processes across Stripe.

Qualifications

• 6+ years of experience with strategic customers on technology solutions.
• Ability to understand complex business requirements and craft tailored solutions.
• Superior verbal and written communication skills.

Responsibilities

• Own the full onboarding cycle for mid-market and enterprise companies from contract signing through launch.
• Develop, manage, and implement a customer’s integration architecture, change management strategy, and timeline.
• Partner with other Sales and Technical Services teams to improve the overall Stripe user journey.
• Engage with Product and Engineering teams to help drive product strategy for large users.
• Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.

Skills

Strategic accounts

Client relationships

Communication skills

Independent work style

Tools

APIs

SQL

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

As part of the Implementation Consultant team at Stripe, you are the driving force behind our strategic clients. Your role is key in leading them through the integration process, turning them into long‑term transacting Stripe users. Our team’s core objective is to provide an efficient, seamless transition for our clients, assuring top‑notch user satisfaction and relationship management.

In this role, you’d be joining the Professional Services team. Our team’s mission is to empower every Stripe user to achieve maximum value from their investment quickly and confidently. Our team helps Stripe increase the GDP of the internet by supporting the success of our large, intricate Stripe projects. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with Stripe.

Responsibilities

• Own the full onboarding cycle for mid‑market and enterprise companies from contract signing through launch.
• Develop, manage, and implement a customer’s integration architecture, change management strategy, and timeline.
• Partner with other Sales and Technical Services teams to improve the overall Stripe user journey.
• Engage with Product and Engineering teams to help drive product strategy for large users.
• Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 6+ years of experience working with strategic customers on technology solutions, with a track record of top performance
• Ability to understand complex business requirements and craft tailored solutions
• Quick learner with the ability to explain technical concepts to Stripe’s largest customers
• Proven project management skills and strong critical thinking abilities
• Experience identifying and solving internal process inefficiencies
• Superior verbal and written communication skills
• Ability to operate independently in a highly ambiguous and fast‑paced environment

Preferred Qualifications

• Prior experience at a growth stage Internet/software company
• Experience in the payments industry
• Knowledge of APIs
• Knowledge of SQL

In-office expectations

Office‑assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $153,400 - $230,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

• equity, company bonus or sales commissions/bonuses
• 401(k) plan
• medical, dental, and vision benefits
• wellness stipends

We look forward to hearing from you. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.