Implementation Consultant

Clutch Canada; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A forward-thinking security company is seeking an Implementation Consultant to join their Customer Success team in Ottawa, Ontario. This role is instrumental in guiding clients to successfully implement the Cloud Native Application Security Platform. Candidates should have a strong background in technical consulting and project management, along with knowledge of DevOps practices. The company promotes a diverse and inclusive work environment, offering generous benefits, flexible working hours, and a commitment to employee well-being.

Benefits

Flexible working hours

Work-from-home allowance

Generous vacation

Health benefits

Employee assistance programs

Qualifications

• 3+ years of experience in technical consulting or customer-facing roles.
• Excellent client and project management skills in a technical context.
• Ability to articulate complex technical issues.

Responsibilities

• Own project delivery from kick-off to closure for customer implementations.
• Lead multiple onboarding engagements simultaneously.
• Communicate updates to project stakeholders throughout implementation.

Skills

Technical consulting

SaaS software implementation

Project management

Knowledge of SDLC and DevOps

Experience with CI/CD tools

Education

Degree in Computer Science

Job description

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.

It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.

Why this role?

You’ll be a key member of the Customer Success team, joining a company experiencing explosive growth as you guide Snyk's customers to achieve resounding success with our Cloud Native Application Security Platform. This role is crucial for ensuring customers advance their security program by effectively implementing the Snyk platform.

As an Implementation Consultant, you’ll play a key role in shaping how modern organizations build and secure software at scale. You’ll join a collaborative, forward-thinking team and help drive our mission to embed security into every part of the AI-native development lifecycle.

What You’ll Do:

• Own project delivery from kick-off to closure for customer implementations, ensuring value is delivered.
• Lead and manage multiple onboarding engagements simultaneously, facilitating customer outcomes across various teams.
• Manage and optimize the Snyk Onboarding practices.
• Communicate regularly with project stakeholders on status, schedule, and risk factors through each phase of implementation.
• Collaborate cross-functionally with Sales, Product Management, Engineering, and Support to accelerate customer onboarding.
• Represent the customers' technical requirements to internal and external stakeholders.

What You Bring:

• 3+ years of technical consulting, SaaS software implementation, or customer-facing experience as a technical lead.
• Working knowledge of SDLC and DevOps methodologies.
• Proven ability to facilitate hands-on technical work and excellent client and project management skills.
• Experience with CI/CD and DevOps tools.
• Ability to clearly articulate complex technical issues and a demonstrated consultative and technical aptitude.
• Willingness to travel up to 15% of the time as the job requires.

It’d Be Awesome If You Also…

• Have a degree in Computer Science with experience in programming.
• Bring experience as a technical account manager, project manager, solution architect, or sales engineer for AppSec, CI, or DevSecOps products and services.
• Hold a security certification such as CEH, CISSP, or CSSLP, or other.
• Have experience with enterprise-scale web development technologies and microservices.
• Have an interest in application security, and an understanding of the importance of a developer first approach.

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development.
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers.
• Health benefits, employee assistance plans, and annual wellness allowance.
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.