Implementation Consultant

AutoLeap; Edmonton; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading software provider in the automotive industry is seeking an Implementation Consultant to empower customers and enhance their experience using the platform. This role involves training shop owners, managing relationships, and providing on-site support as needed. The ideal candidate should be bilingual in French and have a passion for customer satisfaction. Benefits include remote work, unlimited PTO, and 100% employer-paid health premiums.

Benefits

100% Employer-paid premiums on health, dental, and vision plans

Remote work

Unlimited PTO

Monthly Meal Perks

Full Tech Stack

Rewards & Recognition

Qualifications

• 1-2 years of experience in software implementations.
• Passion for helping others succeed and a dedication to customer satisfaction.
• A strong track record of achievement in previous roles.

Responsibilities

• Train shop owners and their teams on how to effectively use AutoLeap.
• Build strong relationships with customers and own their implementation outcomes.
• Develop a deep understanding of the automotive industry and become a trusted advisor to your customers.
• Offer in-person support and training to strategic accounts as needed.
• Champion your customers internally by sharing their feedback with the Product team.
• Work closely with peers to continuously improve processes and operations.

Skills

Bilingual French proficiency

Customer focus

Technical expertise in software implementations

Job description

Please note: This position is only open to candidates currently residing in Canada. We are unable to offer sponsorship at this time. While this role is primarily remote, there may be occasional opportunities to support our strategic accounts on-site.

Bilingual - French/English preferred

Are you passionate about empowering businesses and driving innovation in the automotive industry?

At AutoLeap, we're not just selling software; we're transforming the way shop owners operate. As an Implementation Consultant, you'll play a crucial role in helping our customers successfully adopt and utilise our platform.

Why AutoLeap?

AutoLeap is the market‑leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all‑in‑one, cloud‑based auto repair management software that helps after‑market auto shop owners focused on general repair to better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.

In 2023, we announced our $30M Series B, led by Advanced Venture Partners (AVP), with continued participation from Bain Capital Ventures and Threshold Ventures. And we aren’t slowing down! Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long‑lasting healthy businesses to pass on to future generations. We will be the de‑facto choice for all shop owners looking to grow and improve their businesses with your help!

You can see how we’re doing by some of our most recent awards:

🏆Certified Great Place to Work since 2021

🏆Fortune’s 2024 Best Workplaces in Technology (Small & Medium Businesses)

🏆Numerous G2 Awards (some include: Momentum Leader, Best Relationship, Leader)

🏆One of the Best SMB Companies in North America by SMB Tech 50

In this role, you'll:

• Empower Customers: Train shop owners and their teams on how to effectively use AutoLeap.
• Manage Relationships: Build strong relationships with customers and own their implementation outcomes.
• Become an Expert: Develop a deep understanding of the automotive industry and become a trusted advisor to your customers.
• Provide On‑Site Support (as needed): Offer in‑person support and training to strategic accounts (ability to travel).
• Provide Feedback: Champion your customers internally by sharing their feedback with our Product team.
• Collaborate: Work closely with your peers to continuously improve our processes and operations.

What we're looking for:

• Technical Expertise: 1-2 years of experience in software implementations.
• Customer Focus: Passion for helping others succeed and a dedication to customer satisfaction.
• Proven Success: A strong track record of achievement in previous roles.
• Unique Talents: Bring your own unique skills and perspectives to the team.
• Required: Bilingual French proficiency.

Benefits

• 100% Employer‑paid premiums on the health, dental, and vision plans
• Remote work
• Unlimited PTO
• Monthly Meal Perks
• Full Tech Stack
• Rewards & Recognition