Implementation Analyst

RLDatix; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking an Implementation Analyst to ensure seamless implementation of safety solutions. This role involves customer engagement, project management, and delivering training. Ideal candidates have experience in B2B software implementation and the ability to travel within the US and Canada. The position supports a hybrid work model and includes a comprehensive benefits package.

Benefits

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Paid holidays

Qualifications

• Experience in B2B software implementation and project management.
• Proven success in communicating and building relationships with all levels of an organization.
• Ability to travel within US and Canada for team and client meetings 25% of the time.

Responsibilities

• Provide continuous engagement with customers for effective service delivery.
• Create and maintain project documentation.
• Deliver remote and onsite training to customers.

Skills

B2B software implementation

Project management

Relationship building

Customer-focused collaboration

Tools

Project planning tools

Time tracking tools

Job description

Overview

Implementation Analyst | Professional Services | USA | Remote or Hybrid

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our Healthcare Operations Platform, we connect data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. We’re searching for an Implementation Analyst to join our Professional Services team to support our customers in the implementation of their purchased RLDatix Safety solutions. The Implementation Analyst will work directly with customers to ensure seamless implementation of our RLDatix Safety solution.

Responsibilities

• Provide continuous engagement with customers to ensure effective delivery of services related to implementation
• Create and maintain project documentation in order to align with services team requirements
• Deliver remote and onsite training to meet customer educational needs
• Ensure risks and issues are actively managed in order to provide superb customer support
• Act as project owner in order to deliver project within agreed budget and timeline

Qualifications

• Experience in B2B software implementation and project management
• Proven success in communicating and building relationships with all levels of an organization both internally and externally
• In-depth knowledge on how to utilize various tools for management, project planning, and time tracking
• Ability to travel within US and Canada for team and client meetings 25% of the time
• Sincere interest in the success of our customers
• A knack for working collaboratively within a customer-focused environment

Benefits

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.