Identity Access Management Senior Associate

PricewaterhouseCoopers International; Calgary; On-site; CAD 82,000 - 137,000; Full time

Job summary

A leading professional services firm in Calgary is seeking a Cybersecurity Specialist. You will troubleshoot SailPoint issues, lead incident calls, and ensure incident resolution within defined SLAs. Required skills include 4+ years with Identity Management solutions and a good understanding of 24/7 operations. This position offers a competitive salary range of CAD $82,300 to $137,000 annually plus potential bonuses.

Benefits

Inclusive benefits

Flexible programs

Competitive compensation package

Qualifications

• 4+ years hands on experience in Identity Management solution, SailPoint.
• Good to have SailPoint certification.
• Deep understanding of Joiner, Mover, and Leaver’s process.
• Willing to learn other security products.

Responsibilities

• Troubleshoot and resolve complex technical problems related to SailPoint.
• Lead incident calls with diverse stakeholders.
• Document problem solutions in knowledge base.
• Provide 24x7 on-call support via rotational schedule.
• Fetch weekly reports and present to diverse stakeholders.

Skills

Identity Management solution

SailPoint

IAM reporting

SQL Server

User Access certification

Lifecycle and Compliance Management

24/7 operations understanding

Job description

Overview

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to and mitigating cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks.

Meaningful work you’ll be part of:

• Troubleshoot and resolve complex technical problems related to SailPoint reported by our customers
• Lead the incident call with diverse stakeholders
• Apply and test fixes in Non-Prod and Production environment
• Document problem solutions in knowledge base
• Meticulously document case progress and technical details throughout the support case lifecycle
• Provide 24x7 on-call support via rotational schedule
• Participating in recurring support review meetings, present challenges and mitigation plan to Product owners
• Ensuring Incident is resolved within defined SLA’s
• Provide input to assist with continual improvement
• Responsible to plan all new activities and deliver the same as per timelines
• Fetch weekly reports and present to diverse stakeholders

Experiences and skills you’ll use to solve:

• 4+ years hands on experience in Identity Management solution, SailPoint
• Good to have SailPoint certification
• Deep understanding of Joiner, Mover, and Leaver’s process
• Well versed with SailPoint deployment models
• Hands‑on experience on IAM reporting with SQL server as back end
• Deep understanding of User Access certification
• Well versed with Lifecycle Manager, Compliance Manager, Application On-Boarding, Access Request, Automated Provisioning, password synchronization
• Understand the important aspects of running a 24/7/365 operations
• Deep understanding installation, Identity Mappings, correlation rules
• Deep understanding of logs levels
• Willing to learn other security products
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

The salary range for this position is $82,300.00 - $109,700.00 - $137,000.00 CAD Annual, plus individuals may be eligible for an annual bonus payment. Actual compensation within the range will be dependent upon your skills, experience, qualifications and geographic location.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.