ICT Support Technician

Quantumfluxit; Southwestern Ontario; On-site; CAD 54,000 - 74,000; Full time

Job summary

A dynamic technology firm is seeking an ICT Support Technician to join their team. This role is essential for providing technical support to end-users and requires 2+ years of experience in a Managed Service Provider environment. Candidates should have strong ICT systems knowledge and excellent problem-solving skills. Interested applicants should send their resume to [e-mail].

Qualifications

• Minimum of 2 years of experience as an ICT Support Technician or similar role.
• Strong knowledge of ICT systems, hardware, and software.
• Ability to manage multiple tasks in a dynamic environment.

Responsibilities

• Determine software and hardware requirements for effective solutions.
• Provide first-line technical support to end-users.
• Conduct training sessions for end-users.

Skills

Problem-solving

Communication

Adaptability

Education

Certifications in relevant technologies

Tools

ICT systems knowledge

Job description

Address: Perth,Western Australia,Australia

We are actively seeking qualified individuals tojoin our dynamic team as ICT Support Technicians, particularly those withexperience in Managed Service Providers (MSPs). As a crucial member of our ICTdepartment, you will play a pivotal role in providing first-line technicalsupport to end-users within an MSP environment. Your responsibilities willinclude:

Responsibilities:

• Ø Determiningsoftware and hardware requirements to provide effective solutions to problems.
• Ø Respondingpromptly to inquiries about software and hardware issues.
• Ø Adaptingexisting programs to meet users' specific requirements.
• Ø Installingand downloading appropriate software.
• Ø Ensuringthe efficient use of applications and equipment.
• Ø Repairingand replacing peripheral equipment such as terminals, printers, and modems.
• Ø May work ina call center environment.
• Ø Conductingroutine system maintenance tasks, including updates, patches, andoptimizations.
• Ø Monitoringsystem performance and implementing proactive measures.
• Ø Conductingtraining sessions for end-users and creating user guides and documentation.
• Ø Collaboratingwith cybersecurity teams to ensure a secure ICT environment.
• Ø Analyzingand diagnosing complex ICT issues, escalating problems when necessary.

Requirements:

Minimum of 2 years of proven experience as an ICTSupport Technician or in a similar role, preferably within an MSP setting.

Strong knowledge of ICT systems, hardware, andsoftware.

Excellent problem-solving and communication skills.

Ability to prioritize and manage multiple tasks ina dynamic environment.

Certifications in relevant technologies or relevantacademic qualifications.

Must possess the ability to manage travel withinthe city of Perth, either by car or public transport.

How to Apply:

If you are passionate about providing exceptional ICTsupport, thrive in a collaborative environment, and have experience in ManagedService Providers, we invite you to apply for the ICT Support Technicianposition at Quantum Flux. Please send your resume to [e-mail] the subject line "Application: ICT Support Technician - [Your FullName]."