Hydrid Role - Customer Service Representative and Warehouse associate

R.G. Henderson & Son Limited; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading commercial food equipment repair company in Canada is seeking a Customer Service Representative with warehouse skills. Responsibilities include managing calls, processing orders, and ensuring the accurate handling of parts. Ideal candidates should have 3-5 years of experience, strong data entry skills, and proficiency in Microsoft Office. This role offers opportunities in a fast-paced environment.

Qualifications

• 3 to 5 years of customer service and warehouse experience.
• Strong time management and multitasking abilities.
• Excellent communication skills over the phone and email.

Responsibilities

• Manage inbound/outbound calls and process customer orders.
• Ensure correct picking, packing, and shipping of parts.
• Maintain strong working relationships within the Service Department.

Skills

Customer service

Data entry

Microsoft Office

Communication

Team oriented

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

About Us

RG Henderson- Customer Service Representative

RG Henderson, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our team!

A nice opportunity to combine two positions in one! We are looking for a CSR that has warehouse skills!

Position Summary - Primary role

Summary

In the role of Customer Service Representative (CSR), the primary responsibility is maintaining positive relationships with our valued customers by providing exceptional, over the phone customer service. The CSR must thrive in an extremely fast paced work environment with high deliverables. This role will report into the Customer Service Manager.

Responsibilities Include:

• Manage all inbound/outbound calls in a courteous, client oriented manner
• Process customer orders (service tickets) through the computer system, ensuring accuracy
• Be proactive in following up with customers to discuss the status and progress of service tickets
• Maintain strong working relationships within the Service Department
• Responsible for handling customer orders from creation through to completion, ensuring exceptional service
• Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
• Other duties as assigned

Position Summary - Secondary role

Summary

In the role of warehouse associate, the primary responsibility is to ensure that every part that enters or leaves the warehouse is handled with care. The warehouse associate is responsible for receiving, picking, packing and shipping parts to all our customers across Canada. The incumbent may also be responsible for fleet inventory control.

Responsibilities Include:

• Receives and counts incoming parts.
• Records received parts information.
• Reads purchase orders and picks the correct parts quickly and correctly.
• Identifies part location and labels item with correct barcode.
• Shelves parts in correct warehouse location.
• Assembles customer orders, picking parts, confirming part numbers and quantities.
• Packs orders ensuring that all items are correct, to ensure that orders arrive to customer undamaged.

Qualifications

• 3 to 5 years of customer service experience and warehouse
• Minimum high school education or equivalent
• Intermediate computer skills: Microsoft Office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
• Strong data entry skills, basic math and proofreading abilities
• Ability to work in a high pressure, fast paced environment
• Team oriented and customer service approach to work
• Strong time management, organization and multitasking abilities
• Excellent communication skills over the phone, in person, and through email
• Knowledge of industrial kitchen equipment would be considered an asset

Note: The following is included as part of equal opportunity language. If you require a disability-related accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.