Hybrid Service Section Leader — Elevate Client Experience

Desjardins; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading financial services organization located in Montreal is seeking a Section Manager to lead a team of Service Representatives. The ideal candidate should possess extensive experience in financial services, strong leadership skills, and bilingual communication proficiency. This role entails overseeing client relationships and ensuring the delivery of high-quality service. Competitive compensation package and development opportunities are offered.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance with telemedicine

Reimbursement of health and wellness expenses

Qualifications

• A minimum of seven years of relevant experience.
• Experience managing teams in a client-facing environment.
• Knowledge of French is required.

Responsibilities

• Lead, coach, and develop a team of Service Representatives.
• Oversee establishment and maintenance of business relationships.
• Act as senior escalation point for client inquiries.
• Collaborate with cross-functional teams.

Skills

Customer Focus

Decision quality

Develops talent

Drive results

Nimble learning

Education

Bachelor's degree in a related field

Job description

A leading financial services organization located in Montreal is seeking a Section Manager to lead a team of Service Representatives. The ideal candidate should possess extensive experience in financial services, strong leadership skills, and bilingual communication proficiency. This role entails overseeing client relationships and ensuring the delivery of high-quality service. Competitive compensation package and development opportunities are offered.