Hybrid Service Delivery Manager – IT Programs

OnX Enterprise Solutions; Edmonton; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

A leading technology solution provider is seeking a Service Delivery Manager to oversee program implementation for managed IT services. Responsibilities include managing deliverables, ensuring customer satisfaction, and reporting on program status. The ideal candidate will possess a Bachelor's degree, 3-5 years of relevant experience, strong communication skills, and be proficient with Microsoft tools. This role offers a competitive salary ranging from 80,000 to 90,000 CAD per year and may require on-site or hybrid work arrangements.

Qualifications

• 5 years of studies resulting in a Bachelor's Degree or equivalent.
• 3 to 5 years of experience with technology project work.
• 2 years project management experience delivering technical solutions.

Responsibilities

• Manage program implementation and delivery for IT services.
• Ensure effective communication and timely escalations.
• Lead consistent reporting on program status and obstacle resolution.

Skills

Project Management

Collaboration Skills

Technical Communication

Customer Interaction

IT Security Overview

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office/Office 365

Microsoft SharePoint

Job description

A leading technology solution provider is seeking a Service Delivery Manager to oversee program implementation for managed IT services. Responsibilities include managing deliverables, ensuring customer satisfaction, and reporting on program status. The ideal candidate will possess a Bachelor's degree, 3-5 years of relevant experience, strong communication skills, and be proficient with Microsoft tools. This role offers a competitive salary ranging from 80,000 to 90,000 CAD per year and may require on-site or hybrid work arrangements.