Hybrid Resource Team Lead - Training & Ops

Sun Life Financial; Kelowna; Hybrid; CAD 60,000 - 97,000; Full time

Job summary

A financial services organization in Canada seeks a Resource Team Leader to provide leadership and development for Financial Centre Administrators. You'll manage operations, lead a team, assess training needs, and deliver effective training programs. Ideal candidates have strong client relationship skills, the ability to multitask in a fast-paced environment, and a relevant educational background. This position offers competitive pay and a hybrid work model.

Benefits

Inclusive culture

Flexible work options

Participation in incentive plans

Qualifications

• Strong client relationship skills and a client-centric mindset.
• Ability to multitask, prioritize and work in a fast-paced environment.
• Sound coaching and influencing skills.

Responsibilities

• Run operations of Financial Centre locations.
• Lead the FC resource administration team.
• Coordinate training programs based on FC needs.
• Deliver training on various sales support systems.

Skills

Client relationship skills

Multitasking ability

Coaching skills

Presentation skills

Communication skills

Independent working

Education

University degree or college diploma

Tools

Microsoft Office

Salesforce

Job description

A financial services organization in Canada seeks a Resource Team Leader to provide leadership and development for Financial Centre Administrators. You'll manage operations, lead a team, assess training needs, and deliver effective training programs. Ideal candidates have strong client relationship skills, the ability to multitask in a fast-paced environment, and a relevant educational background. This position offers competitive pay and a hybrid work model.