Hybrid Research Support Specialist (Investor Experience)

TMX Group; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Research Support Specialist. This hybrid role involves responding to research requests from the Contact Centre and requires 1-3 years of call center experience, along with expertise in Transfer Agency processes. Candidates must possess excellent communication skills and an ability to analyze data. This position offers flexibility with 2-3 days in the office each week.

Benefits

Generous time-off and leaves

Empathetic leadership and flexible work culture

Qualifications

• 1-3 years experience as a Call Centre agent.
• Expertise in Transfer Agency processes and tools.
• Ability to prepare written reports.

Responsibilities

• Respond to research cases from Contact Centre teams.
• Maintain accurate records of each research case.
• Provide feedback to the Contact Centre for improvement.

Skills

Conflict resolution

Data analysis

Excellent communication

Customer service experience

Familiarity with operational metrics

Tools

Google Suite

Job description

A leading financial services company in Toronto is seeking a Research Support Specialist. This hybrid role involves responding to research requests from the Contact Centre and requires 1-3 years of call center experience, along with expertise in Transfer Agency processes. Candidates must possess excellent communication skills and an ability to analyze data. This position offers flexibility with 2-3 days in the office each week.