Hybrid Operations & Data Analyst

National Bank of Canada; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A major financial institution in Montreal seeks an Operations Analyst to enhance client experience and support various business processes. This role requires strong analytical skills, customer service expertise, and the ability to prioritize multiple projects. The successful candidate will work in a hybrid model, contributing to process improvements and collaborating with diverse teams. Competitive compensation and flexible benefits are offered.

Benefits

Health and wellness program

Group insurance

Generous pension plan

Employee and Family Assistance Program

Preferential banking services

Telemedicine service

Virtual sleep clinic

Qualifications

• Excellent ability to analyze and summarize information.
• Ability to identify and act on potential process improvements.
• Ability to offer clients quick, efficient service.

Responsibilities

• Analyze and interpret data to carry out requests.
• Offer excellent customer service to partners and clients.
• Help develop and improve work processes and systems.

Skills

Analyzing and summarizing information

Customer service

Process improvements

Prioritizing projects

Working through ambiguity

Education

College diploma or equivalent

Tools

Microsoft Office Suite

Job description

A major financial institution in Montreal seeks an Operations Analyst to enhance client experience and support various business processes. This role requires strong analytical skills, customer service expertise, and the ability to prioritize multiple projects. The successful candidate will work in a hybrid model, contributing to process improvements and collaborating with diverse teams. Competitive compensation and flexible benefits are offered.