Hybrid ITSM Problem Coordinator (Contract) - Montreal

NOVIPRO; Montreal; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A major organization in the manufacturing sector is seeking an ITSM Problem Coordinator for a hybrid role based in Montreal. You will oversee the IT problem lifecycle, driving continuous service improvement and collaboration among IT teams. The ideal candidate has at least 5 years of experience in IT Problem Management and is fully bilingual in English and French. Proficiency with ITIL and SAP environments is essential.

Qualifications

• Minimum 5 years of experience in IT Problem Management, IT Support, or IT Operations.
• Advanced knowledge of the ITIL framework and processes.
• Demonstrated experience working within SAP environments.

Responsibilities

• Oversee the end-to-end lifecycle of IT problems.
• Coordinate all phases of the problem lifecycle.
• Lead root cause analysis (RCA) sessions.

Skills

IT Problem Management

IT Support

IT Operations

English language proficiency

French language proficiency

Tools

ServiceNow

Remedy

Job description

A major organization in the manufacturing sector is seeking an ITSM Problem Coordinator for a hybrid role based in Montreal. You will oversee the IT problem lifecycle, driving continuous service improvement and collaboration among IT teams. The ideal candidate has at least 5 years of experience in IT Problem Management and is fully bilingual in English and French. Proficiency with ITIL and SAP environments is essential.