Hybrid IT Support Technician — On‑Site & Remote Helpdesk

Employment Help Centre; Welland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A Niagara Region IT support provider is seeking an IT Support Technician. This role involves resolving technical issues for clients through hands-on support, managing Microsoft 365 services, and performing Active Directory administration. The ideal candidate will have a post-secondary IT education, at least 2 years of related experience, and a valid Ontario driver's license. Starting compensation is $21/hour with a benefits package available after three months.

Benefits

Benefits package after 3 months

Qualifications

• Post-secondary education in IT support or related field.
• Minimum 2 years of professional IT support experience required.
• Valid Ontario G-class driver’s license and reliable transportation.

Responsibilities

• Respond to and resolve client support tickets.
• Provide hands-on support for desktops, laptops, and servers.
• Configure and manage Microsoft 365 services.
• Troubleshoot network connectivity and performance issues.

Job description

A Niagara Region IT support provider is seeking an IT Support Technician. This role involves resolving technical issues for clients through hands-on support, managing Microsoft 365 services, and performing Active Directory administration. The ideal candidate will have a post-secondary IT education, at least 2 years of related experience, and a valid Ontario driver's license. Starting compensation is $21/hour with a benefits package available after three months.