Hybrid IT Support Technician I (Entry-Level)

Intello Technologies Inc.; Eastern Ontario; On-site; CAD 52,000 - 78,000; Full time

Job summary

A leading technology solutions provider in Kingston, Eastern Ontario is seeking an entry-level support professional to triage support requests and provide technical assistance. The ideal candidate should have familiarity with ITIL and A+ certification, possess strong attention to detail, and demonstrate professionalism. This role offers a salary range of $52,000-$78,000 with a comprehensive benefits package and opportunities for growth.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Generous company matched pension

Opportunities for career growth and development

Qualifications

• Be adaptable and adjust schedule and priorities in a fast-paced work environment.
• Demonstrate attention to detail by correctly documenting tickets.
• Show integrity and sound judgment in decision-making.
• Provide outstanding customer service with a professional attitude.

Responsibilities

• Triage and dispatch incoming support requests from clients.
• Monitor and manage open support tickets and cooperate with technical staff.
• Communicate with clients to provide clear updates on their requests.
• Collaborate with Client Services Managers on service-related concerns.
• Review open ticket queues with the technical team to avoid unresolved issues.
• Document service requests accurately in problem tracking system.
• Provide Tier 1 technical support and solve user issues.
• Guide users through technical difficulties with training and advice.

Skills

Familiarity with ITIL framework

A+ knowledge/certification or better

Adaptability

Attention to detail

Integrity

Professionalism

Time management

Organization

Education

1–2 years related experience

Tools

PSA (Ticketing system) software

Microsoft operating systems

Labtech or other RMM systems

Job description

A leading technology solutions provider in Kingston, Eastern Ontario is seeking an entry-level support professional to triage support requests and provide technical assistance. The ideal candidate should have familiarity with ITIL and A+ certification, possess strong attention to detail, and demonstrate professionalism. This role offers a salary range of $52,000-$78,000 with a comprehensive benefits package and opportunities for growth.