Hybrid IT Specialist — Ticket & Asset Management (Toronto)

Themis Solutions; Toronto; Hybrid; CAD 79,000 - 108,000; Full time

Job summary

A leading tech firm in Ontario is seeking an Intermediate IT Services Specialist to manage IT support and asset management. In this hybrid role, you will provide support to employees, maintain system access, and improve efficiency in processes. The ideal candidate has 2-5 years of experience in IT support, a strong understanding of various systems, and excellent communication skills. This role offers a competitive salary ranging from $79,600 to $107,600.

Benefits

Competitive salary with health benefits

Flexible time-off policy

Annual counseling benefit

RRSP matching and RESP contribution

Qualifications

• 2–5 years of hands-on experience in IT support or related roles.
• Experience managing inbound tickets from submission to resolution.
• Ability to review IT processes for team efficiency.
• Experience with core SaaS tools like Slack and Salesforce.
• Solid working knowledge of macOS, iOS, and Windows systems.

Responsibilities

• Provide world-class IT support managing inbound tickets.
• Support onboarding new employees with system access.
• Maintain an accurate hardware inventory using asset management tools.
• Support security protocols for a zero-trust environment.
• Manage small to medium-sized IT projects.

Skills

SQL

Active Directory

Information Technology

System Software

Project Management

Troubleshoot

Tools

Kandji

Intune

Okta

Job description

A leading tech firm in Ontario is seeking an Intermediate IT Services Specialist to manage IT support and asset management. In this hybrid role, you will provide support to employees, maintain system access, and improve efficiency in processes. The ideal candidate has 2-5 years of experience in IT support, a strong understanding of various systems, and excellent communication skills. This role offers a competitive salary ranging from $79,600 to $107,600.