Hybrid IT Service Desk Analyst - Client Support & Access

SS&C Technologies Holdings; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A technology services firm is seeking an IT Service Desk Analyst in Toronto. The role involves acting as the first point of contact for service requests, providing Level 1 support, and managing user access requests. Ideal candidates will have experience in Active Directory and client support, with a proficiency in troubleshooting. The position offers a hybrid work model, emphasizing collaboration and flexibility.

Qualifications

• Experience with user access administration in Active Directory environments.
• Experience with ticket tracking systems; ServiceNow is an asset.
• Detail-oriented with good research skills.

Responsibilities

• Serve as first point of contact for incidents and service requests.
• Provide Service Desk Level 1 support.
• Conduct initial triage and escalate issues as needed.
• Coordinate communication for high priority issues.
• Monitor Service Desk ticket queues and route incidents.

Skills

User access administration

ServiceNow

MS Office Products

Research and information gathering

Client support

Troubleshooting client software

Job description

A technology services firm is seeking an IT Service Desk Analyst in Toronto. The role involves acting as the first point of contact for service requests, providing Level 1 support, and managing user access requests. Ideal candidates will have experience in Active Directory and client support, with a proficiency in troubleshooting. The position offers a hybrid work model, emphasizing collaboration and flexibility.