Hybrid IT Collection Services Manager - Lead 24/7 Support

Canadian Blood Services; Greater Sudbury; Hybrid; CAD 108,000 - 126,000; Full time

Job summary

A prominent national organization is seeking a Temporary Full-time IT Collection Support Services Manager to oversee IT services for collection and production centres. The role involves managing a team, ensuring prompt IT support, and collaborating with various stakeholders. Ideal candidates will have a degree in Computer Science, at least 5 years of experience in IT leadership, and thrive in a hybrid work environment based in Greater Sudbury. Competitive salary and benefits are included.

Benefits

Percentage in lieu of benefits and vacation

Annual performance award up to 10%

Defined benefit pension plan

Employee discounts and wellness program

Qualifications

• Minimum 5 years’ experience providing leadership and/or direct management to an IT team.
• Experience providing prompt IT services in a time-sensitive environment.
• Ability to communicate technical information to non-technical audiences.

Responsibilities

• Manage a team of technical specialists providing 24/7 support to CBS collection centres.
• Coordinate cross-functional teams during high-priority incidents.
• Ensure compliance with IT and Quality best practices.

Skills

Leadership

Communication

Problem solving

Organizational skills

Technical expertise in IT systems

Education

University Degree in Computer Science or Information Systems

Tools

ePROGESA

Concierge

Connected Mobile Donor Centre (CMDC)

Job description

A prominent national organization is seeking a Temporary Full-time IT Collection Support Services Manager to oversee IT services for collection and production centres. The role involves managing a team, ensuring prompt IT support, and collaborating with various stakeholders. Ideal candidates will have a degree in Computer Science, at least 5 years of experience in IT leadership, and thrive in a hybrid work environment based in Greater Sudbury. Competitive salary and benefits are included.