Hybrid Employer Services Agent - Customer Support

WorkSafeBC; Canada; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A government organization in Canada is seeking Employer Service Centre Agents to provide exceptional customer service in the Assessments department. The role involves assisting employers with inquiries about their insurance coverage and maintaining their accounts. Strong communication skills and the ability to handle financial information are essential. This position offers a hybrid work model with competitive compensation, including health benefits and retirement contributions.

Benefits

Competitive salary

Health care and dental benefits

Retirement pension contributions

Continuous learning opportunities

Tuition reimbursement

Qualifications

• Ability to handle incoming phone inquiries.
• Must have good typing skills.
• Ability to apply correct English language skills, grammar, and spelling.
• Ability to accurately record and enter data.

Responsibilities

• Handle phone inquiries regarding employer assessments and online services.
• Collect financial information from clients for employer accounts.
• Communicate via email with new employers and e-business agents.
• Investigate and update contact information for employers.

Skills

Customer service

Information gathering and analysis

Effective communication

Rapport building

Priority management

Education

High school diploma or equivalent

Job description

A government organization in Canada is seeking Employer Service Centre Agents to provide exceptional customer service in the Assessments department. The role involves assisting employers with inquiries about their insurance coverage and maintaining their accounts. Strong communication skills and the ability to handle financial information are essential. This position offers a hybrid work model with competitive compensation, including health benefits and retirement contributions.