Hybrid EDI Key Account Coordinator - Sales Ops

Mint Green Group; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

RRSP matching

Learning budget

Bonuses

Hybrid work

Job summary

Mint Green Group is seeking an experienced EDI Key Account Coordinator to deliver seamless order management, EDI processing, and account support for major customers in Canada. You will act as a liaison among sales, product, and operations to ensure accurate orders and on-time delivery.

You will build relationships with buyers across departments, resolve discrepancies, and collaborate with IT and distribution teams to optimize the order-to-delivery lifecycle while maintaining compliance and SLAs.

Qualifications

• Strong attention to detail with a high level of accuracy in order management and data handling.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Strong communication and interpersonal skills, with the ability to build relationships across teams and with external partners.
• Proactive problem-solver with the ability to identify issues and drive resolution.
• Experience with EDI systems (TrueCommerce, SPS, Orderful) is a strong asset.
• Experience with NetSuite and NuOrder strong assets.
• Familiarity with ERP systems and order management processes.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong understanding of customer compliance requirements and vendor guidelines is an asset.
• Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.

Responsibilities

• Manage and follow up on bulk orders for major accounts, ensuring accuracy in pricing, quantities, delivery dates, and shipment details.
• Act as a liaison between sales, product, and operations teams to confirm order accuracy and timely delivery.
• Review and validate incoming customer orders, reconciling them against bulk orders and EDI transmissions.
• Process EDI and non-EDI orders, identify discrepancies, and resolve variances in a timely manner.
• Develop expertise in the TrueCommerce EDI platform to support efficient order processing and troubleshooting.
• Build and maintain strong relationships with key account buyers across multiple departments and product categories.
• Collaborate with the Distribution Centre (DC) team to resolve shipment-related issues.
• Create and maintain EDI customer mappings (SKU synchronization) to ensure accurate data flow.
• Generate and distribute reports for PLMs, sales teams, and key account buyers based on EDI forecasts (weekly).
• Communicate proactively with sales representatives and buyers regarding purchase order discrepancies, availability issues, or changes.
• Partner with the IT team to resolve system issues and support ongoing process improvements.
• Inform business partners of potential risks such as delays, pricing discrepancies, or inventory shortages.
• Manage key account compliance requirements, including adherence to SLAs (Service Level Agreements) and vendor guidelines.
• Ensure all processes align with customer compliance standards to avoid penalties or chargebacks.
• Investigate and resolve chargebacks, initiating internal reviews as needed.
• Work closely with Value-Added Services (VAS) teams to ensure accurate and up-to-date ticketing and order preparation.
• Submit Advance Shipment Notices (ASN) and monitor transportation booking processes.
• Collaborate with PLMs on price list creation and system uploads.
• Issue pick tickets and labels to the warehouse to support order fulfillment.

Skills

Attention to detail

Organizational skills

Communication

Problem solving

EDI systems

NetSuite

NuOrder

ERP systems

AI literacy

Tools

TrueCommerce

SPS

Orderful

Job description

Mint Green Group is seeking an experienced EDI Key Account Coordinator to deliver seamless order management, EDI processing, and account support for major customers in Canada. You will act as a liaison among sales, product, and operations to ensure accurate orders and on-time delivery.

You will build relationships with buyers across departments, resolve discrepancies, and collaborate with IT and distribution teams to optimize the order-to-delivery lifecycle while maintaining compliance and SLAs.