Hybrid Digital Adoption Strategist

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian bank in Toronto is seeking a Digital Adoption Consultant to support key digital initiatives aimed at enhancing client experiences. The role involves leading improvement projects, maintaining partnerships, and researching opportunities to optimize processes. Ideal candidates should possess a relevant degree and showcase strong collaboration and communication skills. This position offers a hybrid work arrangement with competitive benefits.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Degree/diploma or equivalent work experience.
• Understanding of Retail and Business Banking needs.
• Ability to work independently and collaboratively.
• Excellent communication skills.
• Client-first approach.
• Data investigative skills.
• Values of trust, teamwork, and accountability.

Responsibilities

• Support and lead projects delivering digital improvements.
• Enhance strategic partnerships with business partners.
• Incorporate best practices into daily routines.
• Research for improving client and employee experience.
• Support process enhancement projects.
• Represent the digital advocacy team in projects.
• Assist in day-to-day activities supporting teams.

Skills

Business Effectiveness

Collaboration

Communication

Detail-Oriented

Process Improvements

Relationship Management

Education

Degree in Business, Economics, Communications, Change Management

Job description

A leading Canadian bank in Toronto is seeking a Digital Adoption Consultant to support key digital initiatives aimed at enhancing client experiences. The role involves leading improvement projects, maintaining partnerships, and researching opportunities to optimize processes. Ideal candidates should possess a relevant degree and showcase strong collaboration and communication skills. This position offers a hybrid work arrangement with competitive benefits.