Hybrid Customer Success Team Leader — Lead Global CSMs

TorontoJobs.ca Recruitment Division; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A global SaaS company in Toronto is seeking a Customer Success Team Leader to guide a team of Customer Success Managers and manage key customer accounts. The ideal candidate has over 6 years of experience in B2B software customer success, particularly in SaaS or AI-driven products. Responsibilities include leading a team, developing customer strategies, and ensuring satisfaction. Strong leadership and communication skills are essential. This role requires working in a fast-paced environment with a mix of in-office and remote work.

Qualifications

• 6+ years in B2B software customer success, preferably in SaaS or AI-driven products.
• 2–3 years of experience managing and developing Customer Success teams.
• Proven track record of delivering customer-focused solutions.

Responsibilities

• Manage your own customer portfolio, overseeing the full post-sale lifecycle.
• Lead, mentor, and support a global team of Customer Success Managers.
• Develop growth and expansion strategies within your accounts.

Skills

Empathy

Customer-centric mindset

Leadership

Communication

Creativity

Accountability

Relationship-building

Education

Bachelor's or Master's degree in a relevant field

Job description

A global SaaS company in Toronto is seeking a Customer Success Team Leader to guide a team of Customer Success Managers and manage key customer accounts. The ideal candidate has over 6 years of experience in B2B software customer success, particularly in SaaS or AI-driven products. Responsibilities include leading a team, developing customer strategies, and ensuring satisfaction. Strong leadership and communication skills are essential. This role requires working in a fast-paced environment with a mix of in-office and remote work.