Hybrid Customer Service Centre Leader

W. W. Grainger; Burnaby; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading industrial distributor is seeking a Team Supervisor in Burnaby. This role involves managing a team of up to 15 members, ensuring high-quality customer service, and facilitating team development. The ideal candidate has significant customer service experience, strong supervisory skills, and familiarity with relevant technologies such as SAP and Power BI. A competitive salary between $60,000 - $75,000, along with various benefits, is offered for this hybrid position.

Benefits

Medical, dental, vision coverage

Paid time off and holidays

Life insurance

Retirement savings plan

Educational assistance

Employee discounts

Qualifications

• Must have 3+ years of customer service experience.
• Passion for customer experience and team member development.
• Ability to adapt to shifting demands.

Responsibilities

• Manage daily operations of the team.
• Provide coaching and support to team members.
• Review performance metrics and improve processes.

Skills

Customer service experience

Supervisory experience

Interpersonal skills

Communication skills

Flexibility

Ability to train and coach

Education

High School Diploma/GED

Bachelor's Degree

Tools

SAP

SOE

Verint

Power BI

Job description

A leading industrial distributor is seeking a Team Supervisor in Burnaby. This role involves managing a team of up to 15 members, ensuring high-quality customer service, and facilitating team development. The ideal candidate has significant customer service experience, strong supervisory skills, and familiarity with relevant technologies such as SAP and Power BI. A competitive salary between $60,000 - $75,000, along with various benefits, is offered for this hybrid position.