Hybrid Customer Relations Specialist - Remote/Office

Randstad Canada; London; Remote; CAD 46,000 - 53,000; Full time

Job summary

A leading staffing agency is looking for a full-time Customer Relations Specialist in Downtown London, Ontario. You will respond to customer inquiries via phone and email, ensuring high standards of service. Responsibilities include troubleshooting issues and providing accurate information while working in a hybrid environment. Previous experience in customer service or call centers is required. Competitive salary and excellent benefits are offered.

Benefits

Paid 20 days training program

Three paid personal days and paid vacation

Excellent benefits

Pension plan

Education reimbursement program $2,000 annually

Bonus plan based on individual performance

Qualifications

• Must pass a criminal background check and the government's enhanced screening process.
• Ability to work under pressure and adapt to new situations.
• Previous Customer Service or Call Centre experience is required.

Responsibilities

• Troubleshoot and resolve telephone/email inquiries in a timely manner.
• Provide accurate responses while maintaining high customer service standards.
• Participate in ongoing learning and development opportunities.

Skills

Excellent English communication skills

Microsoft Office skills

Strong computer/multitasking skills

Problem-solving abilities

Customer Service or Call Centre experience

Education

Minimum High school education

Tools

Windows operating systems

Microsoft Office

Job description

A leading staffing agency is looking for a full-time Customer Relations Specialist in Downtown London, Ontario. You will respond to customer inquiries via phone and email, ensuring high standards of service. Responsibilities include troubleshooting issues and providing accurate information while working in a hybrid environment. Previous experience in customer service or call centers is required. Competitive salary and excellent benefits are offered.