Hybrid CSR & Data Analyst — Growth & Insights

Adaria Vending Services Limited; Vaughan; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A logistics and fulfillment company in Vaughan is seeking a Customer Service Representative / Data Analyst. In this hybrid role, you'll manage customer inquiries and analyze data to support business decisions. The ideal candidate has 2+ years in customer service, data analysis experience, and strong communication skills. The role offers comprehensive benefits and growth opportunities within a dynamic team.

Benefits

Comprehensive health and benefit package

Growth and advancement opportunities

Team building events

Qualifications

• 2+ years of experience in a customer service or support role.
• 1+ years of experience with data analysis or reporting responsibilities.
• Strong analytical, critical thinking, and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Collect, clean, and analyze customer service and operational data.
• Build dashboards and reports to track KPIs and service performance.

Skills

Customer service experience

Data analysis

Microsoft Excel

Problem-solving skills

Communication skills

Education

Post-secondary education in Business or Data Analytics

Tools

CRM tools (e.g., Zendesk, Salesforce)

Data visualization tools (e.g., Power BI, Tableau)

Job description

A logistics and fulfillment company in Vaughan is seeking a Customer Service Representative / Data Analyst. In this hybrid role, you'll manage customer inquiries and analyze data to support business decisions. The ideal candidate has 2+ years in customer service, data analysis experience, and strong communication skills. The role offers comprehensive benefits and growth opportunities within a dynamic team.