Hybrid Clinic Operations Leader | Travel‑Heavy Growth

WS Audiology USA; Toronto; Hybrid; CAD 73,000 - 85,000; Full time

Job summary

A leading hearing care provider in Toronto is seeking an Operations Manager. This full-time, hybrid role supports new HearCANADA clinics across Canada, requiring travel and operational oversight. Candidates should have strong retail or clinic experience and a proven track record in leadership, training, and KPI monitoring. The position offers a competitive salary of CAD 73,000 - 85,000, along with bonuses and comprehensive benefits from day one of hire.

Benefits

Comprehensive compensation package

Vehicle allowance

Health, dental, and vision benefits

RRSP with employer matching

Educational assistance program

Professional development opportunities

Qualifications

• 3+ years in retail or clinic operations role required.
• Experience in opening new locations preferred.
• 2+ years providing leadership for multi-site teams needed.

Responsibilities

• Oversee operational aspects of HearCANADA clinics.
• Establish and maintain standard operating procedures.
• Support integrations for acquisitions and new clinic openings.

Skills

Retail operations experience

Coaching and training

Analytical mindset

KPI monitoring

Technical acumen

Communication skills

Relationship building

Data-driven decision making

Tools

MS Office Suite

CRM systems

POS systems

EMR systems

Job description

A leading hearing care provider in Toronto is seeking an Operations Manager. This full-time, hybrid role supports new HearCANADA clinics across Canada, requiring travel and operational oversight. Candidates should have strong retail or clinic experience and a proven track record in leadership, training, and KPI monitoring. The position offers a competitive salary of CAD 73,000 - 85,000, along with bonuses and comprehensive benefits from day one of hire.