Hybrid Client Services Production Lead — Corporate Actions

Broadridge; Toronto; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

A global financial solutions provider in Toronto is seeking a Client Services Product Support Manager to oversee production support for their Corporate Actions product. This role involves managing the Level 2 Production Support team and ensuring exceptional service delivery across multiple clients. The ideal candidate should have over 10 years’ experience in service delivery and strong expertise in client management. This is a hybrid position that offers flexibility in work arrangements.

Benefits

Flexible work arrangements

Collaborative work environment

Professional development opportunities

Qualifications

• Minimum of 10 years’ experience in a business/client-facing support or service delivery role.
• Extensive experience in service delivery/support management roles.
• Knowledge of the asset servicing lifecycle with expertise in corporate actions.

Responsibilities

• Manage production services within the delivery model across multiple clients.
• Ensure services are delivered in alignment with defined SLAs.
• Build and maintain relationships with internal teams and external clients.

Skills

Communication skills

Problem-solving

Team leadership

Client management

Negotiation skills

Education

Bachelor’s degree in Information Technology or related discipline

Tools

AWS

SQL

Jira

MS Office Suite

Job description

A global financial solutions provider in Toronto is seeking a Client Services Product Support Manager to oversee production support for their Corporate Actions product. This role involves managing the Level 2 Production Support team and ensuring exceptional service delivery across multiple clients. The ideal candidate should have over 10 years’ experience in service delivery and strong expertise in client management. This is a hybrid position that offers flexibility in work arrangements.