Hybrid Client Onboarding & Sales Support Analyst

Canadian Imperial Bank of Commerce; London; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A financial institution is seeking an Analyst in the Client onboarding & Sales Support Team to enhance client relationships and provide support on service requests. This role involves onboarding new Commercial Banking clients and ensuring prompt responses to inquiries. The ideal candidate should have strong communication skills and develop knowledge of Cash Management products. The position offers a hybrid work model and a focus on client satisfaction.

Benefits

Competitive salary

Incentive pay

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Developed knowledge of Cash Management products and services.
• Strong communication skills including written and verbal.
• Ability to manage multiple activities with varying complexity.
• Well-developed judgment and problem-solving skills.
• Values trust, teamwork, and accountability.

Responsibilities

• Support clients on all service requests and account maintenance.
• Coordinate onboarding for new Commercial Banking clients.
• Act as main contact for assigned clients on support inquiries.
• Identify opportunities for cross-selling and client engagement.

Skills

Active Listening

Budget Preparation

Client Service

Customer Experience (CX)

File Maintenance

Interpersonal Communication

Presentation Preparations

Job description

A financial institution is seeking an Analyst in the Client onboarding & Sales Support Team to enhance client relationships and provide support on service requests. This role involves onboarding new Commercial Banking clients and ensuring prompt responses to inquiries. The ideal candidate should have strong communication skills and develop knowledge of Cash Management products. The position offers a hybrid work model and a focus on client satisfaction.